Last updated: 1 January 2024
Agrin Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at agrin.ltd or use any of our services.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: first name, last name, title, date of birth, nationality, passport or ID number (where relevant to immigration services)
- Contact Data: email address, telephone number, postal address
- Financial Data: bank account details and payment information (processed securely via our payment processors)
- Transaction Data: details of services you have purchased or enquired about
- Technical Data: IP address, browser type and version, time zone, operating system, and other technology identifiers
- Usage Data: information about how you use our website and services
- Marketing Data: your preferences for receiving marketing communications from us
2. How We Collect Your Information
We collect data through direct interactions, automated technologies (cookies, server logs), and third parties such as analytics providers.
3. How We Use Your Information
- To provide and manage the services you have requested
- To process payments and manage billing
- To communicate with you about your enquiries, orders, and service updates
- To send marketing communications where you have consented
- To comply with legal obligations, including immigration, financial, and anti-money-laundering regulations
- To detect and prevent fraud or other illegal activity
4. Legal Basis for Processing
We rely on: performance of a contract, legitimate interests, legal obligation, and consent (for marketing emails).
5. Data Sharing & Disclosure
We do not sell your personal data. We may share it with service providers acting as data processors, legal and regulatory authorities where required by law, and in connection with business transfers.
6. International Transfers
Where we transfer data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses approved by the UK ICO are in place.
7. Data Retention
We retain personal data for as long as necessary. Client data relating to immigration or financial matters may be retained for up to 7 years in line with legal requirements.
8. Your Rights
Under UK data protection law, you have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. To exercise these rights, contact legal@agrin.ltd. We will respond within 30 days.
9. Cookies
Our website uses cookies to enhance your browsing experience and analyse site usage. You can control cookie settings through your browser.
10. Security
We implement appropriate technical and organisational security measures including encryption, access controls, and regular security assessments.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via a prominent notice on our website.
13. Contact & Complaints
Questions or concerns: legal@agrin.ltd | Agrin Ltd, London, United Kingdom. You may also lodge a complaint with the UK ICO at ico.org.uk.